CITIZEN’S CHARTER

VISION           :           Prime Mover of Innovative S&T Solutions

MISSION       :           To spur regional development through S&T

GOAL             :           Promotion and utilization of appropriate technologies to enhance productivity, social equity and sustainability

OBJECTIVES          :

  1. To promote innovation and product quality among industries;
  1. To enhance productivity of industries in the agribusiness, manufacturing and service sectors;
  1. To develop S&T human resource and build up local technological capability; and
  1. To foster greater S&T cooperation and resource sharing

 

STRATEGIES          :

  1. Promote a culture of innovation in disseminating DOST information and service to its target clients;
  1. Sustain technology promotion and commercialization activities;
  1. Address S&T needs of priority industries;
  1. Support the development of cluster-based S&T enterprises;
  1. Strengthen existing analytical and testing laboratories;
  1. Formulate and execute a strategic HRD plan;
  1. Promote the significance of S&T among policy/decision makers;
  1. Build and strengthen relationships with partner organizations;
  1. Institutionalize an information management system

 

IDENTIFIED FRONTLINE SERVICES    :

  1. Conduct of Technology Needs Assessment
  1. Technology Transfer
  1. Provision of Packaging and Labelling Assistance
  1. Technology Training/Forums Program
  1. Conduct of Consultancy and Technical Services
  1. Science and Technology Scholarships
  1. Handling Customer Feedback

 

DIRECTORY

DOST – MIMAROPA

 

  1. MA. JOSEFINA P. ABILAY

Regional Director

4/F PTRI Bldg., Gen. Santos Avenue

Bicutan, Taguig City, MM

Telefax: (02) 837-3755

mimaropa.dost4b@gmail.com, dostmimaropa@dost.gov.ph

 

  1. BILSHAN F. SERVAÑEZ

Division Chief

Technical Services Division

4/F PTRI Bldg., Gen. Santos Avenue

Bicutan, Taguig City, MM

Telefax: (02) 837-3755

bilshanfs@yahoo.com

 

  1. BOBBY C. MATIRA

Division Chief

Finance and Administrative Division

4/F PTRI Bldg., Gen. Santos Avenue

Bicutan, Taguig City, MM

Telefax: (02) 837-3755

bobcmat@yahoo.com

 

PSTC-OCCIDENTAL MINDORO

 

  1. ETHELWILDA G. CORONACION

Provincial S&T Director

Honrado Ding Lara Memorial Health Center, Lopez Jaena St.,

San Jose, Occ. Mindoro

Telefax: (043) 457-0796

ethelcoronacion@yahoo.com,

dost_occmdo@yahoo.com

 

 

 

PSTC-ORIENTAL MINDORO

 

  1. JESSE M. PINE

Provincial S&T Director

2/F HM Center Bldg., J. P. Rizal St., Camilmil, Calapan City, Oriental Mindoro

Telefax: (043) 288-8791

dost.ormindoro@gmail.com, jesse_pine@yahoo.com

 

PSTC-MARINDUQUE

 

  1. BERNARDO T. CARINGAL

Provincial S&T Director

PEO Capitol Compound

Bangbangalon, Boac, Marinduque

Telefax:  (042) 332-0302

dostmar@yahoo.com

 

PSTC-ROMBLON

 

MRS. MARCELINA V. SERVAÑEZ

Provincial S&T Director 

J.P. Laurel St., Tabing Dagat,

Odiongan, Romblon

Telefax: (042) 567-5218

marceavs@yahoo.com, dostpstcromblon@gmail.com

 

PSTC-PALAWAN

 

ENGR. PACIFICO  T. SARIEGO

Provincial S&T Director

Sta. Monica, Pto. Princesa City,

Palawan 5300

Telefax: (048) 433-0489

tabonman2002@yahoo.com,

dostpalawan@gmail.com

 

Conduct of Technology Needs Assessment (TNA)

 

TNA is a systematic process used to identify strengths and weaknesses of an enterprise that will lead to the provision of appropriate DOST interventions. It is a process used to collect and examine information and issues, determine priority goals, and develop a plan, to allocate funds and resources.  It is a tool that could identify the gaps between an enterprise’s technology vision, goals, and needs and present situation.

 

REQUIREMENTS:

 

  1. Letter of Request
  2. TNA Form 1 Application for TNA with Attachment A Enterprise Profile
  3. TNA Form 4 Scope of Assessment

 

WHO CAN AVAIL OF THE SERVICE:

MSMEs, LGUs, SUCs, cooperatives, NGOs and other interested parties requesting for technology assistance through the Small Enterprises Technology Upgrading Program (SETUP) and DOST-MIMAROPA Grants-in-aid Assistance (Local GIA)

 

SCHEDULE OF AVAILABILITY OF SERVICE      :   Monday to Friday, 8:00am – 5:00pm

 

HOW TO AVAIL OF THE SERVICE:

 

Step Applicant/Client Administrator’s Office Activity Duration of Activity Person-in-Charge
1 Proceed to the Provincial S&T Center  (PSTC) Provide the client with a short briefing on the service and its requirements 1 day  PSTC Personnel
2 Submit  letter of request with the accomplished Receive and review the application and documents assess the client’s background and determine its potential and level of priority; If PSTD finds merit on the client’s request for assistance then PSTD to schedule date of TNA 1 day Provincial S&T Director (PSTD)
3 Provide correct and accurate information being requested by the TNA Team during the actual assessment Conduct initial TNA using TNA Form 1 with Attachment A 1 day PSTD/TNA Team
4 Allow the TNA team to conduct an on-site visit on their facility Conduct actual technology needs assessment using TNA Form 4 1 day PSTD/TNA Team

 

 

5 Provide the TNA team with any missing information that may not have been captured during the actual TNA Prepare the report of the assessment using TNA Report Forms 1 & 4 1 day TNA Team

 

6 Review and validate the report for revision Inform the client DOST can provide the necessary technical assistance and refer to other agencies if DOST cannot extend the assistance 1 day TNA Team

 

7 Prepare Project Proposal Assist in the preparation of Project Proposal, if necessary 1 week PSTC Personnel

 

 

Technology Transfer (SETUP- CORE)

Technology Transfer involves the transfer of knowledge and/or skills pertaining to a certain process or technology to clients particularly those intending to establish new technology-based enterprises or upgrade existing ones

 

REQUIREMENTS:

  1. TNA Forms 1 and 4
  2. Full blown proposal
  3. Proponent’s letter of interest to avail of technology assistance and commitment to payback including their proposed repayment schedule
  4. Copy of business permits and licenses from relevant LGUs and other government offices
  5. Financial statements of at least the past three (3) years for the company/ beneficiary duly signed by a Registered Accountant/Auditor
  6. Projected financial statements for the next five (5) years
  7. Certificate of Registration of Business Name with DTI, SEC or CDA
  8. Board resolution authorizing the borrowing and designating authorized signatories for the technology assistance (if applicable)
  9. Three (3) quotations from suppliers/ fabricators of the equipment to be purchased/fabricated
  10. Complete technical design/drawing of the equipment to be purchased/fabricated
  11. Review and Technical Evaluation Committee (RTEC) Executive Report completely signed by all the RTEC members duly noted by the Regional Director

 

WHO CAN AVAIL OF THE SERVICE:

MSMEs, LGUs, and cooperatives requesting for technology assistance through the Small Enterprises Technology Upgrading Program (SETUP)

 

SCHEDULE OF AVAILABILITY OF SERVICE      : Monday to Friday, 8:00am – 5:00pm

 

HOW TO AVAIL OF THE SERVICE:

Step Applicant/Client Administrator’s Office Activity Duration of Activity Person-in-Charge
1 Submit letter of request with Project Proposal and other requirements

 

Receive letter of request with Project Proposal and other requirements 1 day

(as generated)

PSTD
2 Conduct initial evaluation to assess technical feasibility, background information of client and level of priority 1 day PSTD
3 Endorse the project proposal and allrequirements  to Regional Director 1 day (as generated) PSTD
4 Route client’s request and complete documents to Regional Program Coordinator 1 day Regional Director
6 Schedule Review and Technical Evaluation Committee (RTEC) Meeting At least once every quarter Regional Program Coordinator
7 Conduct RTEC Meeting and recommend approval/deferment of approval of proposal 1 day RTEC
8 Receive returned requirements if not endorsed by RTEC for action (appeal, revision or submission of additional/lacking requirements) Package all requirements and endorse to Regional Director  

1 day

Regional Program Coordinator
9 Case 1 (Amount Requested – P2M & below): Regional Director to approve/disapprove project proposal (provide copy of SETUP documents to NPMO if approved)

Case 2 (Amount Requested greater than P2M)

Regional Director to endorse project proposal with all the SETUP documents to NPMO for approval

1 day Regional Director/Regional Program Coordinator/ NPMO
10 Prepare and facilitate signing of the Terms of Reference or Memorandum of Agreement 2 weeks from receipt of first draft Regional Program Coordinator/ PSTD
11 Receive the technology requested Conduct transfer of technology 1 month from MOA signing (SETUP) RDI Technical Representative

 

Regional Program Coordinator

 

PSTD

12 Provide implementation and impact information during monitoring and evaluation Conduct regular monitoring and evaluation 1 day (1-2hrs. per project), to start 6 months after project implementation Regional Program Coordinator

 

PSTD

13 Client to issue monthly refund payments to start 6-months from receipt of DOST SETUP assistance (monthly for 36 months)

 

 

Technology Transfer (SETUP Non-Core)

Technology Transfer involves the transfer of knowledge and/or skills pertaining to a certain process or technology to clients particularly those intending to establish new technology-based enterprises or upgrade existing ones

 

REQUIREMENTS:

  1. TNA Forms 1 and 4
  2. Full blown proposal
  3. Proponent’s letter of interest to avail of technology assistance and commitment to payback including their proposed repayment schedule
  4. Copy of business permits and licenses from relevant LGUs and other government offices
  5. Financial statements of at least the past three (3) years for the company/ beneficiary duly signed by a Registered Accountant/Auditor as applicable.
  6. Projected financial statements for the next five (5) years
  7. Certificate of Registration of Business Name with DTI, SEC or CDA
  8. Board resolution authorizing the borrowing and designating authorized signatories for the technology assistance.
  9. Three (3) quotations from suppliers/ fabricators of the equipment to be purchased/fabricated
  10. Complete technical design/drawing of the equipment to be purchased/fabricated
  11. Review and Technical Evaluation Committee (RTEC) Executive Report completely signed by all the RTEC members duly noted by the Regional Director

 

 

WHO CAN AVAIL OF THE SERVICE:

MSMEs, LGUs, SUCs, cooperatives, NGOs and other interested parties requesting for technology assistance through the local Grants-in-Aid (GIA) program.

 

 

SCHEDULE OF AVAILABILITY OF SERVICE    : Monday to Friday, 8:00am – 5:00pm

 

HOW TO AVAIL OF THE SERVICE:

 

Step Applicant/Client Administrator’s Office Activity Duration of Activity Person-in-Charge
1 Submit letter of request with Project Proposal and other requirements

 

Receive letter of request with Project Proposal and other requirements 1 day

(as generated)

PSTD
2 Conduct initial evaluation to assess technical feasibility, background information of client and level of priority 1 day PSTD
3 Endorse the project proposal and allrequirements  to Regional Director 1 day (as generated) PSTD
4 Route client’s request and complete documents to Regional Program Coordinator 1 day Regional Director
6 Schedule Review and Technical Evaluation Committee (RTEC) Meeting At least once every quarter Regional Program Coordinator
7 Conduct RTEC Meeting and recommend approval/deferment of approval of proposal 1 day RTEC
8 Receive returned requirements if not endorsed by RTEC for action (appeal, revision or submission of additional/lacking requirements) Package all requirements and endorse to Regional Director  

1 day

Regional Program Coordinator
9 Prepare and facilitate signing of the Terms of Reference or Memorandum of Agreement 2 weeks from receipt of first draft Regional Program Coordinator/ PSTD
10 Receive the technology requested Conduct transfer of technology 1-2 months from MOA signing RDI Technical Representative/

Regional Program Coordinator/

PSTD

11 Provide implementation and impact information during monitoring and evaluation Conduct regular monitoring and evaluation 1 day (1-2hrs. per project), to start 6 months after project implementation Regional Program Coordinator/

PSTD

 

 

 

 

 

 

Provision of Packaging and Labeling (P&L) Assistance

P&L assistance is the facilitation of the design and development of appropriate packaging and/or labels to consumer products.

 

REQUIREMENTS:

  1. Letter of request
  2. Product brief
  3. Product sample with sample of existing packaging material and/or existing label (if any)

 

WHO CAN AVAIL OF THE SERVICE:

MSMEs, LGUs, SUCs, cooperatives, NGOs and other interested parties requesting for P&L assistance

 

SCHEDULE OF AVAILABILITY OF SERVICE   :  Monday to Friday, 8:00am – 5:00pm

 

HOW TO AVAIL OF THE SERVICE:

Step Applicant/Client Administrator’s Office Activity Duration of Activity Person-in-Charge
1 Submit letter of request accompanied with Client Profile Form (Form OPCPF-1) if first-time client of DOST Regional Office, product sample and sample existing packaging material Receive letter of request, product sample, sample existing packaging material (and/or existing label), and accomplished Product Brief 1 day  

 

 

 

Provincial S&T Director (PSTD)

 

 

 

 

 

 

 

Regional Director

 

 

2 Endorse to the Regional Director 1 day
3 Receive information about improvements that they have to make to finally qualify for the service Approve/disapproverequest  and route client’s request and documents to Regional P&L Program Coordinator / Designer
4 Provide P&L assistance 1 day to 1 week  

Regional P&L Designer

5 Provide comments to design draft/accept design (note: once design is accepted, client must accomplish customer satisfaction feedback form, to be facilitated by the PSTC) Implement improvements on the design based on comments from the client/PSTD/RD 1 day
6 Provide information on the impact of the P&L assistance (impact assessment form) Provide and collect monitoring/ impact assessment form 6 months after provision of P&L assistance PSTD

 

 

 

Technology Training/Forums Program

Technology Training refers to “assistance” on the transfer of knowledge and /or skills pertaining to a certain technology. This includes technology transfer activities that were proposed during the annual planning workshop. Depending on the level of priority of the training requests, unplanned trainings can also be included. The following are the modes for technology training: Technical Lecture, Demonstration, Hands-On-Training, Seminar, Workshop and Combinations of the above.

 

REQUIREMENTS:

  1. Letter of request
  2. Client Profile Form

 

WHO CAN AVAIL OF THE SERVICE:

MSMEs, LGUs, SUCs, cooperatives, NGOs and other interested parties requesting for technology training and forum/s

 

SCHEDULE OF AVAILABILITY OF SERVICE:

Monday to Friday, 8:00am – 5:00pm

 

HOW TO AVAIL OF THE SERVICE:

Step Applicant/Client Administrator’s Office Activity Duration of Activity Person-in-Charge
1 Submit letter of request accompanied with Client Profile Form Receive letter of request 1 day Provincial S&T Director (PSTD)
2 Conduct initial evaluation to assess specific technical needs, potentials, background information of client and level of priority, endorse to Regional Director 2 days PSTD
3 Route client’s request and documents to Regional Program Coordinator/PSTD  

 

 

5 days

Regional Director
4 Conducts technical evaluation and determine present level of operation, product potentials and appropriate technology and RDI or Council to provide assistance Regional Program Coordinator
5 Receive disapproval letter If disapproved, submit letter to the client through PSTD Regional Program Coordinator
6 Coordinate with RDI/Council concerned and finalize the training schedule Depends upon availability andschedule  oftrainors Regional Program Coordinator

 

Trainor/Resource Person

 

PSTD

7 Conduct actual training  Depends upon the training Trainor/Resource Person
8 Accomplish Training Evaluation Form Receive accomplished form and analyze data PSTD
9 Prepare and submit training report 1 week after the training PSTD/Trainor/ Resource Person
10 Provide impact data Provide and collect monitoring and impact assessment form and submit to Regional Office 6 months after the training PSTD

 

 

Conduct of Consultancy and Technical Services

Technical Consultancy and/or Expert/Technical Services involves the conduct of a one on-one or group discussions/assessment/appraisals of the product/process/firms/farms present conditions, needs or problems towards a development or improvement of a betterproduct or more efficient process/production/technology.

 

WHO CAN AVAIL OF THE SERVICE:

MSMEs, LGUs, SUCs, cooperatives, NGOs and other interested parties requesting for technical assistance through Manufacturing Productivity Extension Program (MPEX), Consultancy for Agricultural Productivity Enhancement (CAPE), S&T Experts Volunteer Pool Program (STEVPP), Cleaner Production Technology (CPT) Assessment, Energy Audit (EA) and Good Manufacturing Practice (GMP)/Hazard Analysis Critical Control Point (HACCP)

 

REQUIREMENTS:

  1. Letter of request

SCHEDULE OF AVAILABILITY OF SERVICE:

Monday to Friday, 8:00am – 5:00pm

HOW TO AVAIL OF THE SERVICE:

Step Applicant/Client Administrator’s Office Activity Duration of Activity Person-in-Charge
1 Submit letter of request to PSTC Receive letter of request  

 

1 day

Provincial S&T Director (PSTD)

 

 

 

 

 

2 Conduct initial evaluation to assess specific technical needs, potentials, background information of client and level of priority
3 Endorse request to the Regional Director 1 day PSTD
4 Receive letter of disapproval of request If disapproved, send letter of disapproval to the client

 

 

 

1 week from receipt of endorsement

5 Route client’s request and documents to Regional Consultancy Coordinator/PSTD Regional Director
6 Identify appropriate technical requirement and the consultant to provide needed service Within 1 month after approval PSTD
7 Conduct technical evaluation and determine present level of operation, product potentials  

1 cropping cycle (CAPE)/2-8 months (MPEX, others)

Consultant
8 Receive and implement recommendations Coordinate with concerned agency/expert for the conduct of Actual Consultation Activities PSTD

Expert/Resource Person/

Consultant

9 Provide information on the implementation/ impact of the consultancy/technical service availed Monitor and evaluate implementation progress and impact to the firm/farm  

 

6 months after completion

Expert/Resource Person
10 Accomplish Impact Assessment and Consultancy Evaluation Form Provide and collect Impact Assessment and Consultancy Evaluation Form PSTD
11 Submit progress or final/terminal reports to the Regional Director

 

 

 

 

Upon completion

Project Leader

 

Expert/Resource Person

12 Furnish TAPI/concerned agency a copy of the report/s Regional Consultancy Coordinator

 

 

S&T Scholarships

DOST-SEI S&T Scholarship under Republic Act No. 7687 or the S&T Scholarship Act of 1994 seeks to significantly increase the S&T manpower pool of the country by providing more scholarship slots for both BS and technology courses open to qualified incoming college freshmen that belong to the top 5% of the graduating high school class.

The DOST-SEI Merit scholarships are awarded to students with high aptitude in science and mathematics and are willing to pursue careers in the fields of science and technology.

The scholarship program under Republic Act No. 10612 aims to strengthen the country’s science and technology education by fast-tracking graduates in sciences, mathematics and engineering who shall teach science and mathematics in secondary schools throughout the country.

WHO CAN AVAIL OF THE SERVICE:

For RA 7687 Applicants:

  1. natural-born Filipino citizen;
  2. poor, talented and deserving student who belongs to a family whose socio-economic status does not exceed the set values of certain indicators;
  3. top five percent (5%) of the regular high school graduating class; or
  4. member of the graduating class of a DOST-SEI identified or DepEd-recognized science high school;
  5. resident of the municipality for the last 4 years as attested by the barangay;
  6. of good moral character and in good health; and
  7. qualifier of the 2017 S&T Scholarship Examination

 

For Merit Applicants:

  1. natural-born Filipino citizen;
  2. top five percent (5%) of the regular high school graduating class; or
  3. member of the graduating class of a DOST-SEI identified or DepEd-recognized science high school;
  4. resident of the municipality for the last 4 years as attested by the barangay;
  5. of good moral character and in good health; and
  6. qualifier of the 2017 S&T Scholarship Examination

 

For RA 10612 Applicants:

  1. a regular third year college student in an identified priority S&T course in any of the SUC or private universities;
  2. have a general weighted average of at least 83% (or its equivalent) in his/her first and second years in college;
  3. qualify in JLSS examination;
  4. of good moral character and in good health;
  5. agree to teach in the secondary level basic education in public or private high school as return of service (ROS);
  6. agree to any of the approved ROS conditions; and
  7. agree to pay the amounts disbursed with applicable interest, in case of failure to comply with the terms of the ROS
  8. qualifier of the 2016 JLSS Examination

 

REQUIREMENTS:

For RA 7687 Applicants:

  1. DOST-SEI Information Sheet (Form A)
  2. Family Information Questionnaire (Form B)
  3. Certificate of Good Moral Character (Form C)
  4. Certification that applicant belongs to the upper 5% of graduating class (Form D1); or
  5. Certification that applicants belongs to the graduating class of DOST-SEI identified or DepEd recognized science high school (Form D2)
  6. Statement of applicant that he/she has not taken any undergraduate or post secondary course (Form E)
  7. Statement of parent that applicant has no pending application as immigrant to any other country (Form F)
  8. Certificate of Residency (Form G)
  9. Two recent (1”x1”) pictures
  10. Photocopy of Birth Certificate
  11. Income Tax Return/W2/Employment Contract /BIR Cert. of Tax Exemption/Municipal/Brgy. Cert. of Non-employment.
  12. 3 consecutive months of Electric Bill

 

For Merit Applicants:

  1. DOST-SEI Information Sheet (Form A)
  2. Certificate of Good Moral Character (Form C)
  3. Certification that applicant belongs to the upper 5% of graduating class (Form D1); or
  4. Certification that applicants belongs to the graduating class of DOST-SEI identified or DepEd recognized science high school (Form D2)
  5. Statement of applicant that he/she has not taken any undergraduate or post-secondary course (Form E)
  6. Statement of parent that applicant has no pending application as immigrant to any other country (Form F)
  7. Certificate of Residency (Form G)
  8. Two recent (1”x1”) pictures
  9. Photocopy of Birth Certificate
  10. Non-Refundable test fee of P200.00

 

For RA 10612 Applicants:

  1. DOST-SEI Information Sheet (Form A)
  2. Certificate of Course and Year Level
  3. Certificate of Good Moral Character
  4. Commitment to Return of Service (Form F2)
  5. Photocopy of Birth Certificate
  6. Official Transcript of Records (TOR) or Certified True Copy of Grades (TCG) for first and second years in college
  7. Two recent (1”x1”) pictures

 

For Qualifiers:

  1. Community Tax Certificate, Official Passport of the legal guardian or any valid ID
  2. Affidavit of Guardianship

 

 

SCHEDULE OF AVAILABILITY OF SERVICE:

Monday to Friday, 8:00am – 5:00pm

HOW TO AVAIL OF THE SERVICE:

 

Step Applicant/Client Administrator’s Office Activity Duration of Activity Person-in-Charge
1 Disseminate scholarship announcement Year round S&T Scholarship Coordinator /

PSTD/

PSTC Personnel

2 Get application forms from PSTCs, schools, universities, LGUs, NGOs Distribute application forms 3 months
3 Submit accomplished application form with requirements to DOST Receive applications and complete requirements 1 day
4 Prepare for conduct of exam 2 months
5 Take examination as per schedule Conduct scholarship exam 1 day S&T Scholarship Coordinator/ DOST – SEI/

PSTC Staff

6 See exam results Release of examination resultsthru internet (SEI website), leading newspaper (Phil. STAR, Phil. Inquirer and Manila Bulletin) or DOSTRegional Office/PSTC forlist of qualifiers by province 1 day
7 Sign agreement and submit requirements Notify qualifiers 1 day
8 Attend Orientation for Qualifiers Orient qualifiers and parents/Signing of agreement 1 day PSTD
9 Attend SOEP, seek assistance for any problems Prepare and Conduct of SOEP If there are minimum of 50 qualifiers who will enrol in the region, otherwise, Endorse to university or other region where they will study 1 day S&T Scholarship Coordinator/PSTD
10 Sign scholars e-card (LBP bank account) Implement the scholarship program 1 day
Submit grades/academic performance 1 day(at the end of each semester)
11 Monitor Various

Activities

Year-round S&T Scholarship Coordinator

Handling Customer Feedback

Department of Science and Technology

Region IVB – MIMAROPA

4/F PTRI Bldg., Gen. Santos Ave., Bicutan
Taguig City, Philippines
Tel. No. (02) 837-3755; (02) 632 837-2071 local 2092 to 2093

 

Customer feedback pertains to all issues and concerns to include customer complaints, suggestions that require attention and immediate action.  This process covers all activities from receipt of customer feedback up to the time the appropriate action is carried out.

 

REQUIREMENTS:

  1. Customer Satisfaction Feedback File
  2. Non-conformity and Corrective Action Report (NCAR)
  3. Incoming and Outgoing Correspondence File

 

WHO CAN AVAIL OF THE SERVICE:

MSMEs, LGUs, SUCs, cooperatives, NGOs, and other clients and customers with concern on the services being provided by the agency

 

SCHEDULE OF AVAILABILITY OF SERVICE:

Monday to Friday, 8:00am – 5:00pm

 

HOW TO AVAIL OF THE SERVICE:

Step Applicant/Client Administrator’s Office Activity Duration of Activity Person-in-Charge
1 Proceed to the Provincial S&T Center (PSTC) or Regional Office Receives the client’s concern  

 

1 day

Concerned PSTC/RO unit
2 Discuss the client’s concern with the concerned unit Concerned PSTC/RO unit
3 Take corrective action on the raised issue/concern 2 weeks Concerned PSTC or RO Unit
4 Inform the client on the corrective action undertaken in a form of a written communication with 1 day RO Unit
5 Fill out the appropriate portion of the Customer Feedback Monitoring Form (TO-F3) 1 day RO Unit
6 Coordinate with the client if whether the action taken was able to address the client’s concern 1 day Concerned PSTC/RO Unit